GamerProtect for Sellers
GamerProtect guarantees that sellers are shielded from fraudulent payment claims and receive their earned funds through a secure escrow system once delivery is confirmed.
Payment Claim Protection*
When valid proof of delivery is provided, your case moves into G2G's review and documentation process.
Secure Payouts
Funds are released to your Seller Credit once the buyer confirms the order or 72 hours pass, provided delivery has occurred.
Seller Tools
Access to secure delivery tracking and communication logs.
Seller Duty
Recording your delivery is your primary defense. Provide valid proof to remain eligible for protection.
*Release follows each product's mandatory proof requirement; proof must be complete and correct. Account services come with an extended 14-day warranty period after order completion, instead of the standard proof-based release protocol.
How GamerProtect Works
Our automated escrow system follows a precise four-step process to ensure a fair trade for everyone.
1
Secure Digital Payment
Buyer completes the checkout.
2
Payment Held Pending Delivery
Funds are held until delivery is confirmed.
3
Confirm Item Arrival
Buyer verifies the order.
4
Seller Credit Release
Funds move to your Seller Credit once the buyer confirms the order or the window passes.‡
‡Release follows each product's mandatory proof requirement; proof must be complete and correct. Account services come with an extended 14-day warranty period after order completion, instead of the standard proof-based release protocol.
Coverage Transparency
Understand exactly what is protected so you can trade with total confidence.
What IS Covered
Payment Security
We verify and hold your payment through a licensed payment institution** before you are asked to deliver.
False Claims
Protection against Product Issue claims when you have complete and compliant proof of delivery.
Chargeback Protection*
Once proof of delivery is verified, your Seller Credit is released ahead of the case closing, subject to standard review.
Guaranteed Seller Credit Release***
Your funds are automatically released to your Seller Credit after the 72-hour inspection window.
What IS NOT Covered
Off-site Trading
Transactions outside G2G's chat/system are prohibited, except where necessary for product delivery (e.g. in-game delivery).
Seller Negligence
Delivering to the wrong character name, server, or account provided by the buyer.
Publisher-Side Changes
Changes made by the game developer or publisher, including but not limited to game patches.
Failure to Respond
Failure to respond within the stipulated time.
High Complaint Rate
A high complaint rate against the seller.
Incomplete or Insufficient Proof
Proof of delivery that is missing, incomplete, edited, or tampered with, conducted outside G2G's system, or otherwise fails to meet requirements.
*Applies only if your monthly dispute rate is below 0.5%. Learn more
**Where available. Holding arrangements vary by region.
***Release still requires each product's mandatory proof requirement to be met. Account services come with an extended 14-day warranty period after order completion, instead of the standard proof-based release protocol.
Resolving Dispute for Seller
Received a dispute about your offer? Follow these steps:
Step 1:
Receive a Dispute
Review the buyer's claim. When a buyer opens a case, you will be notified through G2G. Review the case details and assist further through G2G Chat.
Step 2:
Respond to the Dispute
Provide your response to the case. Reply to the case within 48 hours with either a refund or rejection. If rejecting the refund, provide clear and explicit reasons for your decision.
Step 3:
Provide Evidence
Submit qualified and valid evidence. Once the buyer escalates the case to G2G, you are required to submit qualified, complete, and authentic evidence within the time limit stated in the G2G email notification.
Step 4:
Case Review
Specialists review the case and provide a decision. Our mediation team will review the information and evidence submitted by both parties and make a decision based on GamerProtect policies.
Essential Trading Protocols
Follow these mandatory requirements to ensure your transaction is covered by GamerProtect.
Official Communication
G2G only recognizes communication through G2G Chat as valid evidence, logs from other channels cannot be used in mediation. Avoid discussing trade details in-game, as this may put your account at risk of suspension.
Proof of Trade
Release is governed by each product's mandatory proof requirement. Proof must be complete and accurate.
Verify Before Delivery
Double-check the buyer's character name and server in the order details. Delivering to the wrong person is considered seller negligence.
Featured In & Recognized By
See why leading global and industry publications recognize G2G as a trusted name for secure digital marketplaces.
Trusted by Millions of Gamers
Join a community of satisfied traders who rely on GamerProtect for safe, seamless, and successful transactions every day.
Fast, quick, and easy!
Just like the title says, the transaction was quick and effortless. Amazing experience and all around solid purchase that will have me coming back every so often.
Michael Martino Jr.Excellent support and smooth registration process!
I am very impressed with the G2G Support Center. I recently signed up as a seller, and the support team has been incredibly helpful throughout the verification process. They are very professional, responsive, and clear about the requirements.
Bijoy Chowdury Antu
Would use again
Would use again, 10/10 experience. Great communication and updates on order.
Cisco
Have more questions? Read our detailed documentation and guides on the GamerProtect Support Center